Last Updated: August 14, 2026

At Royal Marque, we want you to be satisfied with your purchase. If you need to return or exchange an eligible product, please review the policy below.

1. Return Window

You may request a return within 7 days of receiving your order.

Return requests made after 7 days may not be accepted.

2. Conditions for Return or Exchange

To be eligible for a return or exchange:

  • The product should be unused and unworn.

  • The product should be in its original condition.

  • Original tags, packaging, and accessories should be retained where applicable.

  • The product should not be damaged, washed, altered, stained, or otherwise used.

  • You may be asked to provide photographs or other information to verify the condition of the product.

Certain products may not be eligible for return or exchange where applicable due to hygiene, product condition, or other legitimate reasons.

3. Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order details and clear photographs/videos of the issue.

We will review the request and, where applicable, arrange an appropriate resolution such as replacement, exchange, or refund.

4. Exchange

Exchange is available subject to product availability and eligibility under this policy.

If the requested replacement product is unavailable, we may provide another appropriate resolution.

5. Refunds

Once an eligible return is received and inspected, we will process the applicable refund.

The refund may be made through the original payment method or another suitable method, depending on the payment method and circumstances.

For Cash on Delivery orders, we may request appropriate bank/payment details to process an eligible refund.

6. Shipping Charges

Shipping charges are not free.

Applicable shipping charges are payable by the customer unless Royal Marque specifically states otherwise.

Return/exchange shipping arrangements or charges may vary depending on the reason for the return or exchange and the circumstances of the order.

7. How to Request a Return or Exchange

Please contact us with:

  • Order number

  • Customer name

  • Registered phone number/email

  • Reason for return/exchange

  • Photos/videos where required

Email: ganeshgarmentslg@gmail.com
WhatsApp/Phone: +91 99822 22085

8. Inspection

All return requests are subject to verification and inspection. Approval of a return does not automatically guarantee a refund or exchange if the product does not meet the eligibility conditions.